How ScanTrader collects, uses, protects, and handles information across the website, account system, chart uploads, analytics, and support.
1. Overview
This Privacy Policy explains how ScanTrader collects, uses, stores, and protects information when you visit our website, create an account, upload chart screenshots, use our analysis tools, contact support, or interact with our services.
ScanTrader is designed to help users understand chart screenshots and trading setups more clearly. We collect only the information needed to operate the platform, improve the product, secure accounts, communicate with users, and provide a better experience.
By using ScanTrader, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, you should not use the service.
2. Information we collect
We may collect information directly from you, automatically through your device or browser, and through trusted third-party services we use to operate the platform.
- Account information, such as your name, email address, profile image, login provider, and account identifiers.
- Authentication information from login providers, such as Google OAuth profile details needed to create and secure your account.
- Usage information, such as pages visited, buttons clicked, scan activity, feature usage, browser type, device type, referral source, and general analytics events.
- Chart screenshots and scan inputs you choose to upload, including the image itself and any related settings like timeframe, ticker, account size, risk percentage, or goal profit if entered.
- Generated analysis outputs, including detected ticker, possible entry areas, stop loss, targets, risk/reward, trade direction, missing data flags, and scan results.
- Support messages, including emails, feedback, bug reports, questions, and any other information you send to us.
- Technical information, such as IP address, browser version, operating system, device identifiers, cookies, session data, and server logs.
- Payment-related information if paid plans are offered, such as subscription status, billing email, plan type, transaction identifiers, and payment processor records. We do not store full credit card numbers on our own servers.
3. How we use information
We use collected information to provide, maintain, secure, and improve ScanTrader. We do not use your data to make real trades for you, manage your brokerage account, or provide personalized financial advice.
- Create and manage your account.
- Authenticate your login and keep your session secure.
- Process uploaded chart screenshots and generate educational analysis.
- Track scan usage, platform performance, and product reliability.
- Improve model quality, user experience, design, speed, and accuracy of outputs.
- Detect errors, bugs, abuse, fraud, unauthorized access, or misuse of the service.
- Respond to support requests and user questions.
- Send service-related messages, account notices, security alerts, product updates, or billing notices.
- Comply with legal, security, tax, accounting, and regulatory obligations.
4. Chart screenshots and scan data
When you upload a chart screenshot, ScanTrader may process that image and related scan data to generate an analysis. Uploaded images may contain visible chart information, ticker symbols, watchlists, platform UI, notes, or other details included in the screenshot.
You should avoid uploading screenshots that contain sensitive personal information, brokerage account balances, full names, account numbers, private messages, API keys, passwords, or other confidential data.
We may store scan records, metadata, and analysis outputs to improve account history, product performance, abuse prevention, and platform reliability. If we use scan data to improve the service, we aim to limit unnecessary personal information where practical.
5. Cookies and analytics
ScanTrader may use cookies, local storage, session storage, analytics tools, and similar technologies to keep you logged in, remember preferences, measure performance, understand traffic, and improve the platform.
Analytics tools may collect information such as pages viewed, device type, approximate location, browser type, referral source, and interaction events. These tools help us understand what is working, what is confusing, and where the product can be improved.
You can often control cookies through your browser settings. Blocking cookies may affect login, account functionality, analytics, or parts of the service.
6. Third-party services
We may use third-party services to help run ScanTrader. These providers may process information only as needed to perform services for us, depending on their own terms and privacy practices.
- Authentication providers, such as Google login.
- Database and backend providers, such as Supabase.
- Hosting and infrastructure providers.
- Analytics providers, such as Google Analytics.
- Payment processors if paid plans or subscriptions are offered.
- Email, support, logging, security, and product tools.
7. How we share information
We do not sell your personal information in the ordinary sense of giving your information to a data broker for money. We may share information with service providers and partners only when needed to operate, secure, or improve ScanTrader.
- With vendors and service providers that help us host, secure, analyze, support, or operate the platform.
- With payment processors to handle billing, subscriptions, taxes, fraud prevention, and transaction records.
- With legal, regulatory, or government authorities when required by law or when necessary to protect rights, safety, users, or the platform.
- In connection with a business transfer, such as a merger, acquisition, financing, reorganization, or sale of assets.
- With your consent or direction.
8. Data security
We use reasonable technical, organizational, and administrative safeguards designed to protect user information. These may include account authentication, access controls, encryption in transit, provider security controls, logging, and monitoring.
No online service can guarantee perfect security. You are responsible for keeping your account login secure, using a safe device, and contacting us immediately if you believe your account has been accessed without permission.
9. Data retention
We keep information for as long as needed to provide the service, maintain account records, improve the platform, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and protect the business.
Some records may be kept longer where required for security, fraud prevention, tax, accounting, legal, or legitimate business purposes. When information is no longer needed, we may delete, de-identify, aggregate, or securely retain it according to our internal practices.
10. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, export, or limit certain uses of your personal information. You may also have the right to object to certain processing or withdraw consent where consent is the basis for processing.
To make a privacy request, email support@scantrader.app with enough information for us to identify your account. We may need to verify your identity before fulfilling certain requests.
- You can stop using ScanTrader at any time.
- You can request help accessing or deleting your account information.
- You can disable certain cookies through your browser settings.
- You can unsubscribe from non-essential emails if unsubscribe options are provided.
11. Children’s privacy
ScanTrader is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without required parental consent, we will take reasonable steps to delete it.
If you believe a child under 13 has provided personal information to ScanTrader, contact support@scantrader.app.
12. International users
ScanTrader may be operated from the United States and may use service providers located in the United States or other countries. By using the service, you understand that your information may be processed and stored in countries that may have different data protection laws than your location.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the date at the top of this page. If changes are material, we may provide additional notice through the website, email, or another reasonable method.
Your continued use of ScanTrader after an updated Privacy Policy becomes effective means you accept the updated policy.
Contact Us
If you have any questions about this page, please contact us at support@scantrader.app.